SARASWATI, M.; RIFAI, A. I. .; YUDHISTIRA, P. . Review of Customer Satisfaction Index by INACA for Pattimura International Airport Ambon, Indonesia. Citizen : Jurnal Ilmiah Multidisiplin Indonesia, [S. l.], v. 2, n. 5, p. 865–872, 2022. DOI: 10.53866/jimi.v2i5.202. Disponível em: https://www.journal.das-institute.com/index.php/citizen-journal/article/view/202. Acesso em: 24 may. 2026.